2-Door Portable Outdoor Cat House User Guide
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Main Materials List:
- High-Density Oxford Cloth (house outer layer)
- PVC (house waterproof layer)
- Aluminum (house internal layer)
- Polyester and Polycotton (velvet mat)
Package List For the Insulated Version:
- Insulated Cat House x 1
- Upper PP Panel x 1
- Bottom PP Panel x 1
- Windproof Stakes x 2
Package List For the Heated Version:
- Insulated Cat House x 1
- Upper PP Panel x 1
- Bottom PP Panel x 1
- Velvet Mat x 1
- Heating Pad (Matching Size) x 1
- Windproof Stakes x 2
Package List For the A-ShapeĀ Insulated Version:
- Insulated Cat House x 1
- Bottom PP Panel x 1
- Windproof Stakes x 2
Package List ForĀ the A-Shape HeatedĀ Version:
- Insulated Cat House x 1
- Bottom PP Panel x 1
- Velvet Mat x 1
- Heating Pad (Matching Size) x 1
- Windproof Stakes x 2
If your package is missing any parts, please contact us. We will promptly send you the replacement.
Our official email: service@clawsable.com
How to Insert a Pet Heating Pad (ONLY for Heated Version) into the Cat House:
- Place the pad into the house.
- Get the cord through the outlet.
What size of heating pad fits into my Clawsable cat house:
- 12"x16"Ā for Small
- 12"x20"Ā for Medium
- 12"x24"Ā for Large
- 16"x20" for A-frame
(Search "Clawsable Outdoor Pet Heating Pad" if you need an extra one.)
Warranty Coverage:
1.1 Clawsable guarantees that all pet products sold by the company are free from manufacturing defects or material defects under normal use.
1.2 This warranty policy is applicable only to the original purchaser and is non-transferable.
Warranty Period:
2.1 The warranty period for the product begins from the date of purchase and lasts for one year.
2.2 During the warranty period, if the product has manufacturing defects or material defects, Clawsable will be responsible for repairing, replacing the product, or providing a refund, depending on the specific circumstances.
Exclusions from Warranty Coverage:
3.1 Damage caused by misuse or improper use is not covered by the warranty.
3.2 Damage resulting from natural disasters, accidents, modifications, or unauthorized repairs is not covered by the warranty.
3.3 Clawsable reserves the right to reject warranty claims if, upon reasonable inspection, it is determined that the product does not have manufacturing defects or material defects.
Warranty Procedure:
4.1 To apply for warranty service, please contact our customer service team and provide the following information:
- Order number
- Product name and model
- Description of the issue
- Photos or videos as evidence (if applicable)
4.2 Upon receiving your request, we will conduct a thorough inspection. If manufacturing defects or material defects are found, we will be responsible for repairing, replacing the product, or providing a refund.
4.3 If it is determined upon inspection that the product does not have manufacturing defects or material defects, Clawsable reserves the right to reject the warranty claim and not provide a refund.
Disclaimer
The information and specifications contained in this product manual are for general reference only. While we make every effort to ensure the accuracy and completeness of the information in this manual, we do not warrant or guarantee its accuracy or suitability for any particular purpose.
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