Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked questions about our company, products/services, policies, and more
ABOUT PRODUCT
What size cats and dogs are your heating pads suitable for?
We offer heating pads in many sizes, from small to extra large. Please choose the most suitable size according to your pet's body shape. Specific size specifications can refer to each product page.
How to clean and maintain the heating pad?
The surfaces of our heating pads are all waterproof materials, you can wipe them regularly with a damp cloth to clean them. Do not fully soak or machine wash, this will shorten the life of the product.
How to test heating pads for pets?
Please put a big pillow on the mat to test the mat. After about 15 minutes, feel under the pillow. It will feel warm, not hot. Do not place anything on the mat at other times (except the fleece cover provided). This can only be done during testing.
Is Clawsable's electrical safety certified?
Yes, Clawsable has undergone rigorous testing and received certification from MET Labs. This certification ensures that the product meets stringent electrical safety standards. You can trust Clawsable to prioritize safety in its design and manufacturing.
Will the heating pad provide enough temperature for pets?
Our heating pads are all equipped with temperature controllers, which can be adjusted to a suitable temperature as needed to ensure the comfort of your pet.
How does the heating pad work outdoors?
Clawsable's Outdoor Mattress is designed to keep your pet warm. When the pet is lying on the mat, it will warm the pet's body to normal temperature. When the pet is not on the mat, the mat will continue to emit heat to attract the pet back.
This continuous cooling is to allow pets to feel the heat and actively move to the mat for warmth and comfort. The Clawsable mat uses a built-in thermostat for temperature control. Just follow the instructions to connect and you can stay powered up 24/7.
Do not cover the surface of the mat with anything other than the pet mat cover we provide, or it will affect heat dissipation. Our jackets are specifically designed to allow heat to pass through.
Can the heat be turned on only when the pet needs it?
Our adjustable heating pad offers various timer settings, allowing you to customize heating times. There's no need to keep it on all day.
The thermostat-controlled heating pad starts working as soon as it's plugged in.
Will the bed be warmer with a higher power rating?
All of our outdoor heated pet beds heat to the set temperature regardless of wattage. The larger the bed, the greater the wattage required to maintain that temperature.
Can straw or wood chips be placed on pet heating pads?
Straw, hay and wood chips are all very flammable materials and we never recommend using any of these materials in conjunction with any type of electrical or heating product. Remember not to place anything on the Clawsable Outdoor Bed or Cushion other than the provided Cover.
Where should the heating pad be placed?
Where should the heating pad be placed?
Our outdoor heated beds and mats can be placed on a flat, stable surface.
What type of extension cord can I use?
IMPORTANT SAFETY NOTE: Before using an extension cord, be sure to read and follow these Instructions for Use. Improper use of extension cords may result in electric shock, fire, or other serious hazards.
- Select the appropriate extension cord: When choosing an extension cord, make sure the following requirements are met: Extension cords should comply with American National Standards (eg UL Mark). The rated current capacity (amperage) of the extension cord should meet the needs of the connected equipment, but should not exceed the rated capacity of the extension cord.
- Check the extension cord: Before using, carefully inspect the extension cord for the following problems: Cosmetic damage, cracks, or wear. The plug or socket is corroded or deformed. Wires are exposed or damaged.
- Correctly insert and unplug the extension cord: When plugging or unplugging an extension cord, be sure to hold the plug, not the cord. When inserting the plug, make sure it is tightly connected to the socket, and do not use excessive force. When unplugging, grasp the plug firmly, not the cord.
- Suggested use: The extension cord is suitable for indoor use. For outdoor use, use a waterproof extension cord. When extension cords are used to connect electrical equipment, make sure that the equipment itself also complies with American National Standards.
- Uses not recommended: Do not connect multiple extension cords together, this may cause overloading, overheating, or damage to the cord. Do not place extension cords in places subject to high temperatures, humidity, or exposure to wear and tear.
- Use environment: Make sure the extension cord is placed on a stable surface.
ABOUT ORDER
When can I expect to receive my order?
We typically process orders within 2-4 business days.
If you're in the United States, shipping times may vary based on the stock availability in our US warehouse:
- When our US warehouse has stock, shipping usually takes 1-7 business days.
- If our US warehouse is out of stock, we arrange international shipping, which typically takes 7-12 business days.
For customers in other countries or regions, we arrange international shipping, which generally takes 7-12 business days. Specific delivery times depend on your geographical location, and in rare cases, it may take up to 12-15 business days.
Can I use other payment methods?
We currently provide PAYPAL, VISA, MASTER, MAESTRO, JCB, AMERICAN EXPRESS, DINERS CLUB, DISCOVER.
How is the shipping price calculated?
Our shipping charges are calculated based on the order amount and delivery location. For shipping details, see the website shipping policy.
Do you charge sales tax?
We do not charge any additional taxes.
ABOUT RETURN AND REFUND
How long do I have to request a return or refund?
You have 30 days from receiving the product to request a return or refund.
Do I need to pay return shipping fees if I'm dissatisfied with the product?
Yes, if the return is due to non-quality issues, you'll need to cover 20% of the round-trip shipping fees.
How are returns for quality issues handled?
If you believe there is a quality issue with the product, please contact the place of purchase first. For direct purchases from Clawsable.com, submit all order claims to service@clawsable.com.
What should I do if I receive a product different from what I expected?
If you receive the wrong item, you can choose free exchange or free return and refund.
Do I need to keep the original packaging?
Yes, to qualify for a return or exchange, the product must be repackaged in its original packaging.
How long will it take to receive my refund?
Once our warehouse receives the returned product and confirms it meets our return conditions, we will refund the remaining amount to your original payment method. Refunds typically process within 5 working days.
Can I request a refund for a price difference if I find the price has dropped?
Yes, you can request a partial refund of the difference within 7 days. Requests beyond 7 days will not be accepted.
What evidence do I need to provide for a free return request?
Free return requests require proof of purchase and photos or videos demonstrating the quality issue.
ABOUT USER EXPERIENCE
Can your website switch language or currency?
Sorry, our website currently only supports English and US dollars. We will consider adding multilingual and currency support in the future.
Do I need to create an account to place an order?
You can shop on our website without registering an account. But creating an account has some advantages:
- Store your address
- View and track previous orders
- Create a product wishlist
Are your products really suitable for pets?
We attach great importance to the safety and quality of our products. All products have undergone strict safety tests, please feel free to use them.
The loading speed of the website is relatively slow, and the pictures cannot be displayed.
Sorry for the inconvenience. Please try to refresh the page or change the network, if the problem persists, please contact our technical support.
SHIPPING RELATED
Which countries do you ship to?
At present, we solely ship within the United States. We do not offer international shipping services. Please note that prices may vary within the US market due to differences in taxes and shipping costs.
ABOUT PRODUCT
ABOUT ORDER
ABOUT RETURN AND REFUND
ABOUT USER EXPERIENCE
SHIPPING RELATED
ABOUT PRODUCT
What size cats and dogs are your heating pads suitable for?
We offer heating pads in many sizes, from small to extra large. Please choose the most suitable size according to your pet's body shape. Specific size specifications can refer to each product page.
How to clean and maintain the heating pad?
The surfaces of our heating pads are all waterproof materials, you can wipe them regularly with a damp cloth to clean them. Do not fully soak or machine wash, this will shorten the life of the product.
How to test heating pads for pets?
Please put a big pillow on the mat to test the mat. After about 15 minutes, feel under the pillow. It will feel warm, not hot. Do not place anything on the mat at other times (except the fleece cover provided). This can only be done during testing.
Is Clawsable's electrical safety certified?
Yes, Clawsable has undergone rigorous testing and received certification from MET Labs. This certification ensures that the product meets stringent electrical safety standards. You can trust Clawsable to prioritize safety in its design and manufacturing.
Will the heating pad provide enough temperature for pets?
Our heating pads are all equipped with temperature controllers, which can be adjusted to a suitable temperature as needed to ensure the comfort of your pet.
How does the heating pad work outdoors?
Clawsable's Outdoor Mattress is designed to keep your pet warm. When the pet is lying on the mat, it will warm the pet's body to normal temperature. When the pet is not on the mat, the mat will continue to emit heat to attract the pet back.
This continuous cooling is to allow pets to feel the heat and actively move to the mat for warmth and comfort. The Clawsable mat uses a built-in thermostat for temperature control. Just follow the instructions to connect and you can stay powered up 24/7.
Do not cover the surface of the mat with anything other than the pet mat cover we provide, or it will affect heat dissipation. Our jackets are specifically designed to allow heat to pass through.
Can the heat be turned on only when the pet needs it?
Our adjustable heating pad offers various timer settings, allowing you to customize heating times. There's no need to keep it on all day.
The thermostat-controlled heating pad starts working as soon as it's plugged in.
Will the bed be warmer with a higher power rating?
All of our outdoor heated pet beds heat to the set temperature regardless of wattage. The larger the bed, the greater the wattage required to maintain that temperature.
Can straw or wood chips be placed on pet heating pads?
Straw, hay and wood chips are all very flammable materials and we never recommend using any of these materials in conjunction with any type of electrical or heating product. Remember not to place anything on the Clawsable Outdoor Bed or Cushion other than the provided Cover.
Where should the heating pad be placed?
Our outdoor heated beds and mats can be placed on a flat, stable surface.
What type of extension cord can I use?
IMPORTANT SAFETY NOTE: Before using an extension cord, be sure to read and follow these Instructions for Use. Improper use of extension cords may result in electric shock, fire, or other serious hazards.
1.Select the appropriate extension cord:
When choosing an extension cord, make sure the following requirements are met:
Extension cords should comply with American National Standards (eg UL Mark).
The rated current capacity (amperage) of the extension cord should meet the needs of the connected equipment, but should not exceed the rated capacity of the extension cord.
2.Check the extension cord:
Before using, carefully inspect the extension cord for the following problems:
Cosmetic damage, cracks, or wear.
The plug or socket is corroded or deformed.
Wires are exposed or damaged.
3.Correctly insert and unplug the extension cord:
When plugging or unplugging an extension cord, be sure to hold the plug, not the cord.
When inserting the plug, make sure it is tightly connected to the socket, and do not use excessive force.
When unplugging, grasp the plug firmly, not the cord.
4.Suggested use:
The extension cord is suitable for indoor use. For outdoor use, use a waterproof extension cord.
When extension cords are used to connect electrical equipment, make sure that the equipment itself also complies with American National Standards.
5.Uses not recommended:
Do not connect multiple extension cords together, this may cause overloading, overheating, or damage to the cord.
Do not place extension cords in places subject to high temperatures, humidity, or exposure to wear and tear.
6.Use environment:
Make sure the extension cord is placed on a stable surface.
ABOUT ORDER
When can I expect to receive my order?
We typically process orders within 2-4 business days.
If you're in the United States, shipping times may vary based on the stock availability in our US warehouse:
- When our US warehouse has stock, shipping usually takes 1-7 business days.
- If our US warehouse is out of stock, we arrange international shipping, which typically takes 7-12 business days.
For customers in other countries or regions, we arrange international shipping, which generally takes 7-12 business days. Specific delivery times depend on your geographical location, and in rare cases, it may take up to 12-15 business days.
Can I use other payment methods?
Our shipping charges are calculated based on the order amount and delivery location. For shipping details, see the website shipping policy.
Do you charge sales tax?
We do not charge any additional taxes.
Where should the heating pad be placed?
Our outdoor heated beds and mats can be placed on a flat, stable surface.
ABOUT RETURN AND REFUND
How long do I have to request a return or refund?
You have 30 days from receiving the product to request a return or refund.
Do I need to pay return shipping fees if I'm dissatisfied with the product?
Yes, if the return is due to non-quality issues, you'll need to cover 20% of the round-trip shipping fees.
How are returns for quality issues handled?
If you believe there is a quality issue with the product, please contact the place of purchase first. For direct purchases from Clawsable.com, submit all order claims to service@clawsable.com.
What should I do if I receive a product different from what I expected?
If you receive the wrong item, you can choose free exchange or free return and refund.
Do I need to keep the original packaging?
Yes, to qualify for a return or exchange, the product must be repackaged in its original packaging.
How long will it take to receive my refund?
Once our warehouse receives the returned product and confirms it meets our return conditions, we will refund the remaining amount to your original payment method. Refunds typically process within 5 working days.
Can I request a refund for a price difference if I find the price has dropped?
Yes, you can request a partial refund of the difference within 7 days. Requests beyond 7 days will not be accepted.
What evidence do I need to provide for a free return request?
Free return requests require proof of purchase and photos or videos demonstrating the quality issue.
Clawsable products purchased from another retailer must be returned to the same retailer. Please contact your retailer for return instructions and policies.
ABOUT USER EXPERIENCE
Can your website switch language or currency?
Sorry, our website currently only supports English and US dollars. We will consider adding multilingual and currency support in the future.
Do I need to create an account to place an order?
You can shop on our website without registering an account. But creating an account has some advantages:
- Store your address
- View and track previous orders
- Create a product wishlist
Are your products really suitable for pets?
We attach great importance to the safety and quality of our products. All products have undergone strict safety tests, please feel free to use them.
The loading speed of the website is relatively slow, and the pictures cannot be displayed.
Sorry for the inconvenience. Please try to refresh the page or change the network, if the problem persists, please contact our technical support.
SHIPPING RELATED
Which countries do you ship to?
At present, we solely ship within the United States. We do not offer international shipping services. Please note that prices may vary within the US market due to differences in taxes and shipping costs.