Frequently asked questions
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Heated Products & Safety
Are the heating pads safe to leave on all the time?
Yes. Our heated products are designed for continuous 24/7 use and include built-in overheat protection for safety.
How warm do the heating pads get?
The maximum temperature is around 131°F (55°C), which is warm enough for cold weather while still being safe for pets.
What's the difference between Adjustable and Fixed Temperature models?
Adjustable models let you choose between 6 heat levels and multiple timer settings. Fixed temperature models automatically maintain a steady temperature with no setup needed.
Do heated products use a lot of electricity?
No. Most of our heated products use between 18W–45W, which is very energy efficient compared to most household appliances.
Can the heated products be used outdoors?
Yes. Our outdoor heated cat houses and heated bowls are made for outdoor winter conditions using waterproof and weather-resistant materials.
Cat Houses
Are the cat houses waterproof?
Yes. Our outdoor cat houses use waterproof Oxford fabric designed to handle rain, snow, and wind. Some models also include optional rain covers for extra protection.
What's the difference between Heated and Insulated models?
Heated models include an electric heating pad and are best for freezing temperatures. Insulated models use thermal insulation materials to help retain your cat's body heat without electricity.
How do I choose the right size?
Small: 1 small or medium cat. Medium: 1–2 cats. Large: Multiple cats or larger breeds. You can also check the size chart on each product page for detailed measurements.
Is assembly difficult?
Not at all. Most Portable models can be set up in seconds, and our Classic Box designs use a simple fold-and-zip structure with no tools required.
How does the Camera Cat House work?
The 2025 Tall Classic Box Camera Version includes a built-in 2K HD WiFi camera that connects to your phone through an app, allowing you to check on your pets anytime.
Heated Bowls
Are the heated bowls safe for outdoor use?
Yes. They feature an IPX4 waterproof design and help prevent food and water from freezing during winter.
Are the bowl materials pet-safe?
Yes. Our bowls use food-grade materials such as stainless steel and BPA-free components.
Do heated products use a lot of electricity?
No. Most of our heated products use between 18W–45W, which is very energy efficient compared to most household appliances.
Shipping & Delivery
How long does shipping take?
Most orders arrive within 3–10 business days. Delivery may take longer during holidays or peak winter season.
Do you offer free shipping?
Yes. Orders over $39 qualify for free shipping. Orders below $39 have a flat shipping fee of $8.99.
Where do you ship?
We currently ship across the contiguous United States, as well as selected international regions including Canada, the UK, and many EU countries.
How do I track my order?
Once your order ships, you’ll receive a tracking email. Tracking updates may take 24–48 hours to appear.
My tracking hasn’t updated. What should I do?
Shipping updates can occasionally be delayed while packages are in transit. If there’s no update for more than 3 business days, please contact us.
Returns & Warranty
What if my item arrives damaged or defective?
Please email us at service@clawsable.com with photos of the issue within 30 days of delivery, and we'll help with a replacement or refund.
Do your products come with a warranty?
Yes. All heating products include a 12-month warranty covering quality-related issues.
How long do refunds take?
Approved refunds are usually returned to the original payment method within 5–10 business days.
Orders & Payment
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
When will my payment be charged?
Payment is processed immediately after your order is placed.
Can I change or cancel my order?
Please contact us as soon as possible through our website chat or at service@clawsable.com. Once an order has shipped, changes or cancellations are no longer possible.