Welcome to the Clawsable pet website (hereinafter referred to as "this website"). In order to ensure your shopping experience is smooth and safe, we have formulated the following payment rules, please read and abide by them carefully.
Payment Method
1.1. We accept the following payment methods:
- Credit cards: including Visa, MasterCard, American Express, etc.
- Debit cards: including UnionPay debit cards and other major debit cards.
- Online payment: third-party online payment services such as PayPal.
1.2. Please ensure that the payment information you provide is accurate and valid and that you have sufficient funds at the time of payment. If payment fails due to incorrect payment information or insufficient balance, we will not be able to complete your order.
Safe Payment
2.1. To ensure your payment security, we use Secure Sockets Layer (SSL) technology for encrypted transmission of payment information. Your payment information will be kept strictly confidential and we will not store or save your complete payment information.
2.2. We recommend that you do not make payments on public networks or unsafe devices to avoid information being stolen or leaked.
Payment Authorization
3.1. When you place an order to purchase goods, you authorize us to deduct the payment from the payment method you provided according to the order amount.
3.2. If you choose to use an online payment service such as PayPal, you agree to be bound by the payment terms and privacy policy of that service provider.
Payment Issues
4.1. If you encounter any problems during the payment process, such as payment failure, repeated deduction, etc., please contact us immediately for help. We will do our best to help resolve the issue and ensure your payment is safe and smooth.
Refund Processing
5.1. Refunds will be processed in accordance with our Returns and Refunds Policy. Once the refund conditions are met, we will process the refund within a reasonable time. Note that refunds may take some time to process, depending on your payment provider and bank's processing times.
Fraud Prevention
6.1. In order to protect the interests of you and other users, we will take measures to prevent fraud. If we suspect any suspicious or fraudulent transactions, we may suspend order processing and contact you to verify order information.
6.2. If you think you have become a victim of fraud, please contact us immediately, and we will cooperate with relevant departments to investigate.
Modify The Rules
We reserve the right to modify the payment rules according to business needs and changes in laws and regulations. The updated rules will be posted on the website and you will be notified before they become effective.
If you have any questions or concerns about payment rules or other issues, please contact us at: service@clawsable.com.
Date last updated: July 27, 2023.