Refund policy

At Clawsable, we offer a return service within 30 days of receiving the goods.

Confirmation Required: Cancellations are invalid until confirmed by our support team via email.
Failed Cancellation: If the tracking number indicates "Ready for Pickup" or "Shipped," cancellation is no longer possible. These cases will be treated as Non-Quality Returns.
Modifications: Once received, orders cannot be modified.

Definition: "Defective" refers to significant structural deformation or functional failure (e.g., a heating pad that does not heat).
Exclusions: Damaged shipping boxes with intact products or slight surface scratches are NOT eligible for free returns.
Simple Solution Priority: Clawsable will firstly propose sending replacement parts (e.g., a new heating pad or adapter). If the issue can be resolved with parts, we do not offer a full return or full product replacement.

Condition: Items must be unused, in original packaging, and strictly free of dirt, dust, odors, or animal hair.
Refund Breakdown:
- 90% Refund: Processed to your original payment method.
- 10% Store Credit: Issued as permanent store credit to cover outbound shipping, handling, and restocking costs.
Shipping Fee: The $8.99 shipping fee (orders under $39) is non-refundable.

Pre-approval: Unauthorized returns will be rejected. You must use the specific address provided by our support team.
Risk: The customer bears all round-trip shipping costs and the risk of loss/damage. We strongly recommend adding shipping insurance.